🟢 Status: OPEN – Closes Sep 30, 2026 | Multiple Teleservice Centers Nationwide | Source: USAJOBS.gov
SSA Call Center Representative Jobs 2026 — Social Security Administration | Direct Hire, Paid Training | Apply USAJOBS
The Social Security Administration is hiring for call center representative jobs nationwide through Direct Hire Authority (DHA-SSA-001). If you are looking into social security administration jobs, this is one of the most accessible paths in: no prior federal experience is required, and SSA provides a fully paid 18–21 week technical training program before you take your first call. As a Customer Service Representative on SSA’s National 800 Number, you will help millions of Americans navigate retirement, disability, and survivor benefits every year.
This is a career-ladder position, meaning you are hired at the GS-5 entry level and can be promoted annually – without competing again – up to the GS-8 full performance level as you gain proficiency. If you are researching how to become a social security customer service representative, the short version is: apply through this Direct Hire announcement, pass the required assessments, and complete in-person training at one of SSA’s Teleservice Centers.
Job Overview
| Field | Details |
|---|---|
| Job Title | Call Center Representative (Customer Service Representative – Teleservice) |
| Agency | Social Security Administration (SSA) |
| Department | Social Security Administration |
| Job Series | GS-0962 Contact Representative |
| Location | Kansas City, MO (multiple Teleservice Centers nationwide, including Phoenix AZ, Dallas TX, Detroit MI, and San Juan PR) |
| Work Schedule | Full-Time – this is NOT a virtual/remote position |
| Appointment Type | Permanent, Career-Ladder (GS-5 to GS-8) |
| Pay Scale & Grade | gs-5 customer service jobs federal entry level, promotable to GS-8 |
| Salary Range | $38,592 – $74,441 per year (varies by locality and grade) |
| Special Pay | Annual promotion potential to GS-8 without re-competing |
| Opening Date | Currently accepting applications |
| Closing Date | Sep 30, 2026 – Apply Now |
| Who May Apply | US Citizens – Open to Public (social security direct hire jobs – Veterans’ preference does not apply under DHA) |
| Security Clearance | Not Required (background check required) |
| Drug Test | Not Required |
| Training | 18–21 week paid, in-person technical training required at a designated SSA facility |
| Apply Now | Click Here to Apply |
About the Role
Every day, SSA Customer Service Representatives field calls from Americans navigating some of the most consequential moments of their lives – applying for retirement benefits, appealing a disability decision, or reporting the loss of a loved one. This is a genuine federal call center jobs no experience opportunity: SSA hires for attitude and aptitude, then builds the technical knowledge through structured, paid training.
Working at one of SSA’s ssa teleservice center jobs locations means fielding calls on the agency’s National 800 Number, researching account details in real time, and explaining complex benefit rules in plain language. It is demanding, people-facing work in a structured call-center environment – but it comes with the stability, benefits, and advancement path of a federal career.
“Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA’s National 800 number.” – U.S. Social Security Administration
Key Duties & Responsibilities
- Answer inbound calls on SSA’s National 800 Number from the public
- Research and explain retirement, disability, survivor, and SSI benefit information
- Update and verify claimant information in SSA’s case management systems
- Resolve routine account inquiries and escalate complex cases appropriately
- Schedule appointments and route callers to local field offices when needed
- Explain application requirements and required documentation to callers
- Assist callers reporting fraud, identity theft, or suspicious account activity
- Maintain accuracy and timeliness standards in a high-volume call environment
- Complete ongoing technical training to stay current on policy changes
- Document each call thoroughly in accordance with SSA procedures
Qualifications & Requirements
Minimum Qualifications
| Requirement | Details |
|---|---|
| Citizenship | U.S. Citizen |
| Experience (GS-5) | One year of specialized experience equivalent to the GS-4 level, OR qualifying education |
| Resume Length | Two pages maximum – longer resumes will not be considered |
| Training Commitment | Must complete 18–21 weeks of in-person technical training at a designated SSA facility |
| Background Check | Required |
| Work Location | Must report in person – this is not a telework or virtual position |
Career Ladder & Salary by Grade
| Grade | Salary Range | Level | Requirements |
|---|---|---|---|
| GS-5 | ~$38,592 – $50,200/yr | Entry | 1 year specialized experience at GS-4 OR qualifying education |
| GS-6 | ~$43,000 – $56,000/yr | Developmental | 1 year experience at GS-5, demonstrated proficiency |
| GS-7 | ~$47,800 – $62,100/yr | Developmental | 1 year experience at GS-6, demonstrated proficiency |
| GS-8 | ~$53,000 – $74,441/yr | Full Performance | 1 year experience at GS-7, demonstrated proficiency |
💡 Note: Promotion through this career ladder is based on performance, not competition – once you demonstrate proficiency at each level, you move up automatically. This is one of the more predictable advancement paths among ssa call center representative salary tracks in the federal government.
Other Requirements
- This is a bargaining unit position represented by AFGE (American Federation of Government Employees)
- Selections are new appointments to civil service, even for current federal employees
- Financial disclosure may be required depending on final duty assignment
Salary & Benefits
| Benefit | Details |
|---|---|
| Base Salary | $38,592 – $74,441/yr depending on grade and locality |
| Paid Time Off | 13 days annual leave (rising to 20 after 3 years, 26 after 15 years) + 13 sick days/year |
| Federal Holidays | 11 paid federal holidays per year |
| Health Insurance | FEHB, including flexible spending accounts |
| Dental & Vision | FEDVIP |
| Retirement | FERS (pension + Social Security + TSP) |
| TSP (401k) | Up to 5% government matching |
| Life Insurance | FEGLI |
| Career Growth | Automatic annual promotion potential from GS-5 to GS-8 |
How to Apply
- Create a free account at USAJOBS.gov if you do not already have one.
- Build a federal resume of two pages or less – longer resumes are automatically disqualified for this announcement.
- Navigate to the Call Center Representative – DHA announcement (Control #871606900).
- Submit your application before the relevant cut-off date – SSA reviews applications on a rolling cut-off schedule.
- Complete any required occupational assessments as instructed after applying.
- If selected, plan for 18–21 weeks of full-time, in-person technical training at a designated SSA facility.
- Begin work at your assigned Teleservice Center following successful training completion.
⚠️ Important: This announcement closes September 30, 2026, with rolling cut-off dates – apply as early as possible since candidates are reviewed in the order cut-offs occur. Apply directly at USAJOBS.gov; FederalJobsAlert.us does not process applications.
Veterans’ Preference
Because this position is filled under Direct Hire Authority (DHA-SSA-001), standard veterans’ preference does not apply to the selection process for this specific announcement – all qualified U.S. citizens are considered on equal footing. Veterans and transitioning service members are still strongly encouraged to apply, since call-center and customer-service experience gained in the military translates directly to this role, and SSA offers additional career resources for veterans through its human resources office.
About the Social Security Administration
The Social Security Administration serves more than 90 percent of working Americans, providing retirement, disability, and survivor protections to roughly 70 million beneficiaries. SSA employs more than 64,000 people across the country and operates a network of Teleservice Centers dedicated to handling the agency’s National 800 Number – making Call Center Representatives one of the most direct connections between the agency and the public it serves.
FederalJobsAlert.us is an independent job notification website. This listing is sourced from USAJOBS.gov for informational purposes only. Always verify the latest details and apply directly at usajobs.gov/job/871606900. We are not affiliated with the Social Security Administration or any US government agency.
Sources
- USAJOBS – Call Center Representative – DHA Announcement #871606900
- SSA Careers – Customer Service Representative (Teleservice Center) Overview
- SSA Careers – Official Careers Page
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