🟢 Status: OPEN | Remote + 56 Nationwide Locations | Source: USAJOBS.gov
VA Veterans Service Representative Jobs 2026 — Veterans Benefits Administration | Apply Now
The Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), is actively hiring Veterans Service Representatives (VSR) for 2026 at 56 regional offices nationwide and in fully remote positions. Entry-level positions start at GS-7 with a career ladder advancing to GS-10, and salaries ranging from $43,251 to $119,787 per year based on grade and location.
Following the landmark PACT Act — the largest expansion of VA health care and benefits in American history — VBA is on a major nationwide hiring surge, adding thousands of new employees to process benefits claims for the millions of Veterans now newly eligible for VA care and compensation. This is your opportunity to serve the people who served our country.
⚠️ VBA continuously posts new VSR announcements. Check USAJOBS regularly and apply immediately when you see an open position — they fill quickly.
Job Overview
| Field | Details |
|---|---|
| Job Title | Veterans Service Representative (VSR) |
| Agency | Veterans Benefits Administration (VBA) |
| Department | Department of Veterans Affairs (VA) |
| Job Series | GS-0996 Veterans Claims Examining |
| Primary USAJOBS Control Number | 869488900 |
| Locations | Remote / Nationwide + 56 VA Regional Offices |
| Work Schedule | Full-Time |
| Appointment Type | Permanent — Competitive Service |
| Pay Scale & Grade | GS-7 (entry) → GS-9 → GS-10 (full performance) |
| Salary Range | $43,251 – $119,787 per year (by grade + locality) |
| Who May Apply | US Citizens — Open to Public |
| Union Represented | Yes — AFGE (American Federation of Government Employees) |
| Travel Required | Up to 25% — field work and interviews with Veterans |
| Telework/Remote | Remote positions available; hybrid at regional offices |
| Security Clearance | Background Investigation Required |
| Drug Test | Required |
| USAJOBS Link | Click Here to Search All Open VSR Positions |
About the Role
As a Veterans Service Representative at the VA Veterans Benefits Administration, you are the direct link between America’s Veterans and the benefits they have earned through their military service. You will process disability compensation claims, pension awards, education benefits (GI Bill), home loan guarantees, survivor benefits, and more — interpreting complex federal regulations to make decisions that directly impact Veterans’ financial security and quality of life.
This is not an abstract policy role. You will interact directly with Veterans, their families, and their advocates — listening to their stories, reviewing their service records, gathering medical evidence, and fighting to ensure they receive every benefit they are entitled to under the law. With the passage of the PACT Act — which expanded eligibility for millions of Veterans exposed to toxic substances — the VA is processing an unprecedented volume of new claims and needs dedicated VSRs nationwide.
“53% of VBA’s over 30,000 employees are Veterans themselves — serving those who served is our culture.” — VA Careers
Key Duties & Responsibilities
- Explain VA benefit programs and entitlement criteria to Veterans, their dependents, and survivors — clearly and compassionately
- Conduct interviews with Veterans in-person, by phone, or through the VSC (Veterans Service Center) to identify all potential benefit claims
- Identify all issues present in a claim and gather all relevant evidence — including service records, medical records, nexus letters, and buddy statements
- Adjudicate VA compensation and pension claims — applying VA regulations, the M21-1 Adjudication Procedures Manual, and the VA Schedule for Rating Disabilities
- Input adjudication data accurately in VA’s electronic claims processing systems (Veterans Benefits Management System — VBMS) to generate award notifications and benefit payments
- Draft clear, thorough, empathetic award/denial letters to Veterans explaining decisions and their reasons
- Review claims for completeness — identify missing evidence and send development letters requesting additional documentation
- Process PACT Act claims for Veterans exposed to burn pits, Agent Orange, radiation, and other toxic substances
- Assist Veterans through post-decision processes including Supplemental Claims, Higher-Level Reviews, and Board of Veterans’ Appeals
- Coordinate with Veterans Service Organizations (VSOs — DAV, VFW, American Legion, etc.) on pending claims
- Meet accuracy and production standards set by VBA’s decision review operations program
Qualifications & Requirements
Minimum Education
| Requirement | Details |
|---|---|
| Degree | Bachelor’s Degree preferred — any field |
| Preferred Fields | Social Work, Public Administration, Legal Studies, Political Science, Business, Psychology, Military Science |
| Education Substitution | Qualifying specialized experience may substitute for degree |
Experience by Grade
| Grade | Salary Range | Qualification Requirements |
|---|---|---|
| GS-7 | $43,251 – $56,227/yr | Bachelor’s degree OR 1 year specialized experience at GS-5 level OR Superior Academic Achievement. Entry level — no prior claims experience required |
| GS-9 | $52,921 – $68,798/yr | 1 year specialized experience at GS-7 level: processing or adjudicating VA benefit claims; explaining entitlement criteria; gathering and analyzing claims evidence |
| GS-10 | $58,338 – $75,843/yr | 1 year specialized experience at GS-9 level: independently adjudicating complex VA claims; applying Rating Schedule; drafting Statements of the Case; inputting award data |
Specialized Experience — What Qualifies
Experience in one or more of the following areas counts as specialized experience:
- Development, examination, investigation, adjudication, or authorization of claims for disability compensation, pension, death benefits, or life insurance
- Work as a Veterans Service Officer (VSO) at a state, county, or accredited organization
- Military experience in personnel, administrative, or benefits roles
- Claims processing, case management, or social work with Veterans populations
- Legal work involving benefits entitlement, administrative law, or federal claims processing
Other Requirements
- US Citizenship: Required — no exceptions
- Background Investigation: Required for suitability determination
- Drug Test: Required pre-employment
- Probationary Period: One-year probationary period
- Training: All new VSRs complete VA-funded claims processing training — no prior VA experience required at GS-7
Salary & Benefits
| Benefit | Details |
|---|---|
| Base Salary | $43,251 – $119,787/yr (GS-7 to GS-10, varies by locality) |
| Remote Pay | Locality pay based on assigned official duty station |
| Health Insurance | Federal Employees Health Benefits (FEHB) — comprehensive coverage |
| Dental & Vision | Federal Employees Dental & Vision (FEDVIP) |
| Retirement | Federal Employees Retirement System (FERS) |
| TSP (401k equivalent) | Thrift Savings Plan with 5% agency matching |
| Paid Leave | 13–26 days vacation + 13 days sick leave per year |
| Holidays | 11 paid federal holidays |
| Life Insurance | Federal Employees Group Life Insurance (FEGLI) |
| Telework/Remote | Many VSR positions are fully remote — work from home nationwide |
| Union Benefits | AFGE representation — collective bargaining on pay and working conditions |
| Mission | Serve the Veterans who served our nation — deeply meaningful work |
| Career Path | VSR → Rating VSR (RVSR) → Supervisory VSR → Veterans Service Center Manager |
| Training | Extensive VA-funded training in claims processing, VBMS, and VA law |
| Veteran Workforce | Join a team where 53% of your colleagues are fellow Veterans |
How to Apply
Step 1 — Create a free account on USAJOBS.gov
Step 2 — Build your federal resume (4–6 pages — include all duties, dates, hours/week, and supervisor info. Highlight any Veterans benefits, social work, legal, administrative, or military service experience)
Step 3 — Search for open VSR positions at: usajobs.gov/Search/Results?a=VALA&k=VSR — filter by location preference (remote or specific regional office city)
Step 4 — Apply to the open announcement — complete the questionnaire and submit your resume, transcripts (if using education to qualify), and any required documents
Step 5 — Submit all materials by the listed closing date — VSR announcements often close quickly once they receive sufficient applications
⚠️ Important: VBA posts VSR announcements continuously throughout the year — new openings appear regularly as the PACT Act hiring surge continues. Set up a USAJOBS email alert for “Veterans Service Representative” positions at the VBA to be notified immediately when new announcements open. For recruiter assistance, visit vacareers.va.gov/connect-with-a-recruiter. All applications through USAJOBS.gov only.
Veterans’ Preference
Veterans with honorable discharge are eligible for 5-point or 10-point hiring preference on all VSR positions. This is especially meaningful at VBA — where 53% of employees are Veterans and hiring managers understand and deeply value military service. Veterans with military occupational specialties in personnel administration, benefits counseling, legal clerk, or social services are exceptionally competitive. Include your DD-214 with your application. Disabled Veterans may also be eligible for non-competitive Schedule A appointments.
About the Veterans Benefits Administration (VBA)
The Veterans Benefits Administration is one of three major administrations within the Department of Veterans Affairs — alongside the Veterans Health Administration (VHA) and the National Cemetery Administration (NCA). VBA administers a portfolio of benefits and services that represent the government’s largest commitment to those who served in uniform: disability compensation, pension, education benefits (GI Bill), home loan guarantees, life insurance, vocational rehabilitation, and survivor benefits.
VBA operates through 56 regional offices across all 50 states and territories plus remote operations centers, with over 30,000 dedicated employees — 53% of whom are Veterans themselves. The passage of the PACT Act in 2022 created the largest single expansion of VA benefits eligibility in history — adding millions of Veterans exposed to toxic substances (burn pits, Agent Orange, radiation) to VA’s benefit rolls and triggering a multi-year, large-scale hiring initiative. VBA is one of the most actively hiring federal agencies in the US government right now.
Disclaimer
FederalJobsAlert.us is an independent job notification website. This listing is sourced from USAJOBS.gov and VA Careers for informational purposes only. Always verify the latest details and apply directly at www.usajobs.gov/Search/Results?a=VALA&k=VSR. We are not affiliated with the VA, VBA, or any US government agency.
Sources:
- Veterans Service Representative (VSR) – USAJOBS #869488900
- Search All Open VSR Positions – USAJOBS
- VBA Jobs – VA Careers
- Benefits and Claims Processor Jobs – VA Careers
Other Federal Jobs: